It seems that Rapport is causing some problems - even though it was downloaded from a bank's login site. That, combined with too many of the wrong anti-virus programs all installed at the same time caused another client's computer to freeze up. This time, we started up in safe mode with networking, uninstalled Rapport, and all the anti-virus software, and installed the authentic Microsoft Security Essentials. Don't be fooled by the fake ones. The fake ones have url's that contain "soft" and "en" in their names. Don't use those. They are the bad ones that will make your computer worse. The only safe way to get to MSE is through the microsoft website. I always find it by typing www.microsoft.com/securityessentials. Then it will redirect to the correct download page.
Also look for the logo blue castle with flag.
We ran updates and then scans to check and protect the computer, and its all fixed. I assume that Rapport will work fine, since it is endorsed by online banking. It must have just been the combination of that mixed with too much bad stuff on the computer. If she downloads Rapport again at the suggestion of her bank, I hope it will be fine this time.
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